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How b99u Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and access the lobby — and how we protect it.

Account data protectedJazzCash & Easypaisa payment data securedRaast transfer records kept privateYour rights clearly statedContact path always open
b99u How b99u Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right first stop. You can reach us through live chat inside your account, or by email — both channels are monitored so your request does not sit unread. For payment-related data queries covering JazzCash, Easypaisa or Raast transactions, include your account ID and the approximate transaction date so we can locate the correct record quickly.

Live Chat Open the chat widget from inside your account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.
Email Support Send your privacy request to our support email address. Include your registered mobile number and account ID so we can verify your identity before acting on the request.
Account Settings Some data changes — like your contact number or linked wallet — can be updated directly in account settings without contacting support. Log in and check the profile section first.
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption across every page of b99u so data moving between your device and our servers stays unreadable in transit. Account passwords are hashed — we cannot see them, and neither can our support team. Login attempts from unrecognised devices trigger an OTP step sent to your registered mobile number, which means someone who has your password but not your phone cannot get in. We review our data practices periodically and update this policy when something material changes — we will notify you via the contact details on your account when that happens.

SSL Encryption

Every session on b99u runs over SSL. Your account credentials, payment details and browsing activity are encrypted in transit so they cannot be intercepted between your device and our servers.

OTP Login Verification

When your account is accessed from a new device or location, we send a one-time code to your registered number. This step protects you even if your password is compromised elsewhere.

Payment Data Handling

JazzCash, Easypaisa and Raast transaction data is shared only with the payment processor completing your transfer. We do not store full wallet credentials on our platform.

Data Retention and Deletion

We keep your data only as long as your account is active or as required under applicable law in eligible regions. On account closure, non-essential records are deleted within the timeframes local law allows.

Common Questions About Your Privacy on b99u

These are the questions we hear most often about how data works on this platform. If your question is not covered here, reach out via live chat or email and we will respond with a clear, specific answer.

We collect your name, mobile number, and the payment method you register — JazzCash, Easypaisa, Raast or bank transfer. Device and session data is also captured to secure your login.

Wallet references are kept only to match your deposit to your account. Full wallet credentials are handled by the payment processor, not stored in plain form on our side.

Yes. Send a request via live chat or support email with your account ID. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

No. We do not sell or share your personal data with third parties for marketing purposes. Data is shared with payment partners only to complete the transaction you authorise.

We delete non-essential records after closure. Minimum records required under applicable law in your eligible region are retained for the period that law specifies, then removed.

Log in, go to your profile in account settings, and update your number there. For wallet-linked numbers tied to Raast or Easypaisa, contact support so we can verify the change securely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.